Terms of Purchase

Last updated: April 2026

These Terms of Purchase apply to all transactions made through the Systems & Sage website, including custom service bookings and digital template purchases. Please read carefully before completing any payment.

1. Services - Custom Builds & Consultations

1a. Payment Schedule

Custom service projects require payment as follows:

Deposit (50%) - due at booking to secure your project spot. Work does not begin until this is received.
Final payment (50%) - due upon project completion and before final handover of workspace access and source files.

For single-session consultations (Systems Clarity Consultation), full payment is required at booking.

    No work will begin until the advance payment is received. Final deliverables, source files, and workspace access will not be released until the outstanding balance is paid in full.
  

1b. Accepted Payment Methods

I accept payment via the following methods:

GPay (UPI)
Stripe
PayPal
Payoneer
Wire / bank transfer

All transactions are processed in the currency displayed at checkout or agreed upon in the project proposal. International card and conversion fees are the client's responsibility.

1c. Late Payments

Invoices not settled within 14 days of the due date may attract a monthly service charge of 1.5% on the outstanding balance. I reserve the right to pause work if payments are delayed.

1d. Refunds - Services

    Deposits are non-refundable. They compensate for time reserved, discovery work completed, and the opportunity cost of holding your project slot. All fees are non-refundable once work has commenced.
  

If you cancel before project kickoff (after deposit, before work begins), the remaining balance will not be charged, but the deposit is forfeited.
If you cancel mid-project, you will be charged for all work completed to date. Any remaining amount from the deposit not covered by work completed may be credited toward a future project at my discretion.
If I am unable to deliver the agreed scope due to my own fault, a pro-rated refund will be issued.

2. Digital Products - Templates

2a. Instant Delivery

Digital template purchases are delivered immediately via email or Notion duplication link upon successful payment. Ensure you provide a correct email address at checkout.

2b. No Refunds on Digital Products

    All digital product sales are final and non-refundable due to the nature of instant digital delivery. By completing your purchase, you acknowledge that you cannot "return" a digital product once accessed.
  

Exceptions are made only if the product file is demonstrably broken or inaccessible, in which case I will provide a corrected version or full refund at my discretion. Contact me within 7 days of purchase.

2c. Licence - Templates

Upon purchase you receive a personal, non-transferable licence to use the template for your own business or personal use. You may not:

Resell, redistribute, or gift the template to others
Repackage the template as your own product
Share the duplication link publicly

3. Chargebacks & Disputes

If you initiate a chargeback without first contacting me to resolve the issue, I reserve the right to dispute the chargeback with full documentation of services rendered. Fraudulent chargebacks may result in being permanently restricted from future purchases.

I always aim to resolve issues fairly. Please email tiya.shekhar@gmail.com before escalating to your payment provider.

4. Pricing & Currency

All prices are listed in USD unless stated otherwise. For Indian clients, pricing may be quoted in INR as agreed during the proposal stage. The price at the time of booking or purchase is locked in for that transaction.

Prices are subject to change without notice, but changes will not affect transactions already in progress.

International clients paying via Stripe, PayPal, Payoneer, or wire transfer are responsible for any currency conversion fees charged by their bank or payment provider. I am not responsible for exchange rate fluctuations between the time of quotation and payment.

5. Delivery Timelines

Digital templates are delivered instantly upon successful payment via email or Notion duplication link.

Custom builds and consultations follow the timeline outlined in your project proposal or freelance agreement. Typical delivery windows are:

Systems Clarity Consultation - within 2-3 business days of booking
Standard custom builds - 7-14 business days
Premium/complex builds - 14-30 business days

Rush delivery options may be available at an additional fee, as outlined in the project proposal.

6. Taxes

Prices displayed do not include applicable local taxes (GST, VAT, etc.) where relevant. International clients are responsible for any import duties or taxes levied by their country.

7. Expenses

Any pre-approved out-of-pocket expenses incurred on behalf of a client (e.g. third-party tool subscriptions, stock assets) will be invoiced separately with a 20% handling markup, as outlined in the project agreement.

8. Ongoing Partnerships & Recurring Billing

Some service packages include an ongoing systems partnership period (typically 1 week to 1 month post-delivery) for tweaks and refinements. This is included in the original project fee.

If you wish to extend the partnership beyond the included period, we will agree on a separate monthly retainer or hourly rate in writing before any additional billing begins. Recurring billing, if applicable, will be invoiced monthly and is cancellable with 7 days written notice.

9. Questions

For any purchase-related queries: tiya.shekhar@gmail.com